Tapping the Talent of the Future
We live in a very dynamic world. What we know now will not be good enough for the future, and we need to focus on selecting people who can move us forward by their willingness to learn.
When asked what young people need to do for their career goals, Steve Jobs stated: "Think about what it is that you really want. Go ahead and put in the time and energy to learn new skills, acquire new knowledge, and experience new things. Invest in building the relationships you will need to call upon when you're ready. Most people never pick up the phone and call; most people never ask. And that's what sometimes separates the people that do things from the people that just dream about them."
According to a survey conducted by UNC Kenan-Flagler Business School in 2014, 84% of talent development professionals surveyed reported that the demand for high-potential talent has increased in the past five years, driven primarily by growth (74%) and competitive pressure (61%). Almost half (47%) of those talent development professionals stated that the current pool of high-potential talent does not meet the anticipated future need. Another 18% of those surveyed didn't know if the current pool of high-potentials will meet future needs.
In my book, Moving Up, I tell readers it's about your life…it's about succeeding. It's about taking chances, dreaming big, being proactive, and being ready when opportunity presents itself.
Making the Difference
Howard Schultz, chairman and founder of Starbucks, was asked what he would say to a young person who wants to be the next Howard Schultz. His answer, in part, was this: "Define what your dream is. Dream bigger than that and don't let anyone tell you [that] you are not good enough, not smart enough, that your dream can't come true. And don't settle, because you are going to find yourself at 30, 40, or 50 years old saying, 'I could have done that.' And you probably could have."
The greatest limitations you will ever face in your job and in your life are self-imposed. Your future is in your hands. You need to stand for something and make a difference in your life and the lives of the people around you. You have the power to choose your experience.
About the Author: John Tschohl is an international service strategist & speaker. He is founder and president of the Service Quality Institute in Minneapolis, MN. Described by Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service. He just released the 10th Edition of Achieving Excellence Through Customer Service. The Service Quality Institute (http://www.customer-service.com) has developed more than 26 customer service training programs that have been distributed and presented throughout the world. John's monthly strategic newsletter is available online at no charge. He can also be reached on Facebook, LinkedIn & Twitter.
Reprinted from Floor Care & Central Vac Professional & SQE Professional, June 2017