With much pleasure, VDTA•SDTA honors Nybakke Vacuum Shop Inc as the 2017 June Dealer of the Month. Located at 814 IAA Drive in Bloomington, IL, Nybakke Vacuum Shop has been serving their community since 1932 and celebrated their 85th year in business this past May! Owners David and Terry Nybakke have learned that continuing a successful family business requires creating lifetime value.
The business first began in Ben and Gladys Nybakke's home with the selling of Kirby vacuum cleaners. Around the start of World War II, the couple decided to brand the business with their last name as "Nybakke Vacuum Shop," which stayed in the same location in downtown Bloomington for almost 40 years.
Then in 1967, their son and daughter-in-law – Bernie and Carol Nybakke – took over the operation, while other sons David and Terry joined the business a few years later. In 1993, the Nybakkes built a new building off Bloomington's main traffic corridor, which is where it stands today. Terry's daughter, Megan, joined the family business in the early 2000s and heads the service department, and employees Mike Rath and Randy Short have worked with the Nybakkes for many years and are invaluable to the business.
Nybakke Vacuum Shop carries upright vacuums, robotic vacuums, and central vacuums, including lines from Riccar, M D Manufacturing, Fuller Brush Co., Sanitaire, Centec, Royal, and Woolzie. In addition to sales, the store provides service and installations. The Nybakke "Lifetime-Value-Service Plan" (L-V-S Plan) was inspired by founder Ben's old Rolodex and his policy to call every single customer once a year to have them bring in their vacuum for a service. With the L-V-S Plan, customers receive lifetime free annual tune-ups and labor, 14-day money back guarantee, 10-year motor protection plan, free 24 hour rentals of Nybakke Dry Carpet Cleaning systems, and more.
When paying tribute to Nybakke Vacuum Shop's many years of service, Illinois Senator Bill Brady said: "I want to congratulate Nybakke Vacuum Shop for 80[+] years of business here in central Illinois. I am proud to know the 4-generation Nybakke family business that cares about the vacuum cleaners they're selling and the people who they sell them to. Nybakke has also made a name for themselves around the state of Illinois for selling mostly American-made vacuum cleaners and products. Supporting 'Mom and Pop' local businesses that this country was built on and buying American-made products keep our communities strong and local economies thriving."
Each year, Nybakke Vacuum Shop receives an award from Tacony Corporation for being a highly successful dealer. Yet as David and Terry also say, "The award from our community is that after 85 years in business, they continue to support us and allow us to serve them with our sales and service."
Congratulations to David, Terry, and the staff at Nybakke Vacuum Shop
Reprinted from Floor Care & Central Vac Professional & SQE Professional, June 2017