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Floor Care & Central Vac Professional
December, 2011

denotes article or column available to members only.

Features
Desco Vacuum Supply Co. Moves Corporate Headquarters
Plan Your Holiday Shipping. Then Relax
Lawmakers Want Businesses to Collect Internet Sales Tax
2012 Charity Poker Tournament
2012 VDTA/SDTA New Orleans Convention Information & Registration
Classes & Workshops Preview for 2012 Convention in New Orleans
Preview of 2012 Exhibitors at VDTA/SDTA New Orleans Convention
Tacony Adds to Growing Sales Team

Industry Products
H-P Products Introduces Vacuflo Maxum Replaceable Bag Series
Introducing BiOWiSH Cleaner & Deodorizer

Columns
Independent Floor Care Dealers Provide Bright Spots in 2011 By Larry Hartley, Electrolux Central Vacuum Systems
What Are You Really Asking of "Your People"? By Jeffrey Gitomer, BuyGitomer
Motivated Buyers By Hank Trisler, The Trisler Company & 2012 Convention Keynote Speaker
What Customers To Buy What You Want Them To? By Claude Whitacre, The Sweeper Store
The NSS Company: 100 Years of Quality Products By Tom Gasko, Tacony Vacuum Museum
Best Business Practices: The Importance of Customer Service Following An Installation By Dave Schenk, H-P Products Inc.

In Every Issue
Happy Holidays from the Associate Members
Membership Application
Classified Advertising