Floor Care Professional
November 2007

• denotes article or column available to members only.

Features
Giving Thanks!
Taking customer service to the next level
ESSCO opens new warehouse
Floor Care Pro, Edward Scrivani gives tips & advice on staying successful
The Personality Divide: Getting better results with different types of people

Columns
• Guest Editorial by Christopher A.D. Beale, Columbus Vacuum Center
• Vacuum World by David Parkes, Electrolux Home Care Products North America
• Clearing the Air by Frank Hammes, IQAir North America
• Unfair Advantage Retail by Claude Whitacre, The Sweeper Store
• I’ve Been Thinking... by Alan Caras, The Vacuum Store in Los Gatos

Convention Watch
VDTA/SDTA 2008 Convention Information & Registration
VDTA/Epstein Charity Golf Classic
Kizer & Bender to present keynote at VDTA/SDTA Convention
Racine Industries to offer HOST School Carpet Cleaning College at 2008 VDTA Show

Association News
2008 VDTA/Epstein Scholarship Application
2008 (2009) Hall of Fame Nomination Form

Industry News
BonaKemi announces management reorganization
Research Institute receives $100,000 grant from Carpet & Rug Institute

New Products
Restore your customer’s most important investment!
Breakthrough protection against resoiling & recontamination in homes

Member Benefits
Careful handling plus savings with FedEx Freight