Floor Care & Central Vac Professional
March 2011

• denotes article or column available to members only.

Features
Industry Leaders Inducted into 2011 Hall of Fame at VDTA/SDTA Convention
Make Your Store Floor Work For You
March 2011 is International Vacuum Month
Introducing remindme@wincorinc.com

Columns
10 The Atlas Vacuum Cleaner By Tom Gasko, Curator, Tacony Vacuum Museum
• The Art of Making Sales By John Graham, Graham Communications
• The Six Cardinal Rules of Customer Service By Nancy Friedman, The Telephone Doctor
• Small Business Owner's Program To Create Employee Generated Sales By Claude Whitacre, The Sweeper Store
• Best Business Practices: Finding the Pitfalls in Your Sales By Dave Schenk, H-P Products Inc.
• Forget Time Management: Are You Managing Your Energy? By Jean Kelley, Jean Kelley Leadership Consulting
• Which House Is The Right House? By Larry Hartley, Electrolux Central Vacuum Systems
• Seven Secrets of Driving Customer Loyalty & Profits By Micah Solomon, Customer Service Expert
• Deep Sea Fishing For Prospects or Shooting Fish in a Barrel By Ron Sheetz, Video Marketing Guru

Member Benefit News
Association Insurance Programs
FedEx Freight: Two Levels of Service Within One Nationwide Network

Industry Products
Atrix International Announces the Bug Sucker

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