Floor Care Professional
June 2007

• denotes article or column available to members only.

Features
Building Up STEAM: A new way to enhance customer service
Nybakke Vacuum celebrates 75 years
Retain Your Best Workers: How to recognize the stars in your organization
VDTA congratulates Vacuum Month winner
• Selling to Schools & Daycares

Columns
• The Way I See It by Alex Giftos, Cadillac Vacuum Sales & Service
• Guest Editorial by Howard J. Anderson, Stony Brook Sew & Vac & Long View Retail Consulting
• Tricks of the Trade by Vincent Ciernick, A-1 Central Vacuum, Inc.
• Guest Editorial by Christopher A.D. Beale, Columbus Vacuum Center
• Guest Editorial by Benton Neal, Neal’s Vacuum & Sewing
• Vacuum World by David Parkes, Electrolux Home Care Products North America
• Unfair Advantage Retail by Claude Whitacre, The Sweeper Store
• Guest Editorial by John Graham, Graham Communications

Convention Watch
VDTA/SDTA 2007 Summer Convention in Cleveland, OH Information & Registration
VDTA/SDTA 2007 Summer Convention Seminars & Events
Visit these exhibitors & more during the 2007 VDTA Summer Show

Industry News
Kärcher Floor Care launches new Web site
ESSCO announces 14th annual catalog update
HOST®-Racine Industries sponsors The Quick and Easy Guide to Green Cleaning in Schools

Industry Products
Emer USA introduces the Raffaello Power Plus
Dust-Ups now available!
WhisperClean™ canister vacuum improves indoor air quality
New from U.S. Products, the Evolution