The next VDTA/SDTA Convention & Show will be in
New Orleans, LA
February 27 - 29, 2012
at the Ernest Morial Convention Center

Business Corner

Making “knowledge management” routine

Unless your organization has something formal in place through which employees can share their knowledge, expertise, and on-the-job discoveries, your department loses important and essential information every time a staffer moves to another position, department or company.

Here’s a great low-tech way to prevent the loss: In weekly or monthly meetings, ask everyone in the group to share a recent workplace experience. It can be a success, a surprise, a failure, an error, whatever. Then ask them what they learned from the situation, and what they might do differently as a result. Let people ask questions and share their own solutions. The discussions will draw your team closer together and the resulting informal “training” will pay off in productivity.

Reprinted from Central Vac Professional, January 2009